The agreement that governs your use of SubbieNow. Plain English where we can, precise where we need to be.
Last updated: 1 May 2026
These Terms of Service ("Terms") govern your access to and use of the SubbieNow software-as-a-service platform ("Service") provided by SubbieNow Ltd ("we", "us", "our"). By signing up for the Service or otherwise using it, you ("you", "your", "Customer") agree to these Terms.
SubbieNow is a web-based customer relationship and project management platform designed for UK subcontractor trades. We provide the Service on a subscription basis as described in your Order Form or on the pricing page in effect when you sign up.
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. You must promptly notify us of any suspected unauthorised access.
Subscriptions renew automatically on a rolling basis (monthly or annual, as selected) unless cancelled before the next renewal date. Fees are payable in advance and are non-refundable except where required by law.
You agree not to: (a) reverse engineer or otherwise attempt to derive the source code of the Service; (b) use the Service to store or transmit infringing, harmful or unlawful content; (c) interfere with the integrity or performance of the Service; or (d) resell, sublicense or otherwise commercially exploit the Service except as expressly permitted.
We target 99.9% availability measured monthly. Scheduled maintenance is communicated in advance. UK-based support is available during business hours, with priority and SLA support available on Growth and Enterprise plans.
Each party will treat the other's confidential information as it would treat its own, and will use it only to perform under these Terms. This obligation survives termination for three years.
We own all rights, title and interest in the Service, including its underlying software, design, trademarks and documentation. Nothing in these Terms transfers any of those rights to you, other than the limited subscription right to use the Service.
We warrant that the Service will perform materially in accordance with our documentation. To the maximum extent permitted by law, all other warranties — express or implied — are disclaimed. The Service is not a substitute for professional legal, financial, health-and-safety or compliance advice.
Neither party will be liable for indirect or consequential losses. Our total aggregate liability under these Terms is capped at the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited at law.
Either party may terminate for material breach not cured within 30 days of written notice. On termination, you will have 30 days to export your data via the Service or our API. We will then delete or anonymise your data in line with our retention policy.
We may update these Terms from time to time. Material changes will be notified to you at least 30 days in advance by email or in-app message. Continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that we may seek injunctive relief in any competent court.
The operating system for UK subcontractor trades — admin portal, contracts-manager dashboard and mobile app, all in one.